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Deliveries from Shipton Mill

 

 

All your questions answered on deliveries from Shipton Mill:

 

What are your standard delivery charges?

How can I get free delivery?

What if my items are not in stock?

Where do you deliver to?

How will my order be delivered?

When will my order be delivered?

What if I'm not in when the courier company delivers?

What if I live in Northern Ireland, the Republic of Ireland or a remote area?

Can you ship overseas?

 

Standard Delivery Charges

Our standard charge for delivery on orders up to a value of £29.99 is £6.00.

Regrettably, there is a surcharge for Northern Ireland, Eire and areas considered "more remote" by the courier company. This does not reflect the true cost of delivering to these areas which is heavily subsidised by Shipton Mill. Please see "Northern Ireland and Remote Areas" below for further information.

Want Free Delivery?

We offer Free Delivery to most parts of the country on order values of £30 or more up to a maximum weight of 100kg.

Please Note: Regrettably there is no free delivery to Northern Ireland, Eire and areas considered "more remote" by the courier companies - for further information please see "Northern Ireland and Remote Areas" below.

What If My Items Are Not In Stock?

In the unlikely event a product is out of stock and if it is likely to remain unavailable for longer than a week Shipton Mill Ltd will refund the value of that product and despatch the remainder of the order.

Where Do You Deliver To?

We deliver to the UK mainland. This includes England, Wales, Scotland and Northern Ireland. Deliveries to some areas (including the Channel Islands) takes two working days.

Flour Direct does not routinely deliver to addresses outside the United Kingdom. As an exception, Flour Direct does deliver to the Republic of Ireland - the Northern Ireland delivery charge applies.

If you are outside the UK, but would like to order flour from Shipton Mill, please see International Shipping at the bottom of this page for indicative costs, how to request a quote and order.

How Will My Order Be Delivered?

Orders from Flour Direct are despatched by 3rd party courier service. Please remember the courier will leave the parcel(s) in a safe place unless you have provided alternative instructions. (See "What Happens if I'm Not In?" below).

If your order is large enough to be sent in two or more bags or boxes, please be advised that, despite the best efforts of our courier service to keep them together, it is possible that they may become separated and arrive at different times.

Please note our packaging is not waterproof and therefore is likely to be spoiled by inclement weather if left out. Please see advice below on what to do if you are likely to be out when the courier company delivers.

When Will My Order Be Delivered?

Season’s Greetings to all our wonderful customers!

Our busy elves will be despatching orders right up until 21st December, and resuming on 27th to keep you in flour for the New Year.

The couriers will be very busy across the holiday period so please allow plenty of time for your order to arrive, and to be certain of delivery before Christmas please ensure your online order is placed by 11am on Monday 17th December.

Please ensure you check the confirmation screen after payment as only orders with 'paid' status can be sent, if your order does not say paid please contact us.

Shipton Mill Ltd will endeavour to process and despatch your order within 3-5 working days. For orders received before 11am we will do our utmost to deliver next working day. This is our aim. But our ability to achieve this will depend on when your order is received, availability of stock, how many orders we have had that day AND the ability of the courier to meet the deadlines.

We will certainly endeavour to get your order out within 24 hours so that you should receive it within 2 working days. Many, indeed most, of our deliveries are made the next working day.

Delivery times are typically from 8:00am to 6.00pm Monday to Friday, but at busy times these hours may be extended. Following confirmation of your order, you will receive updates via text and/or e-mail from the courier

  1. The first will confirm that your order has been processed and, all being well with despatch, is due for delivery the next working day.
  2. Another will be received on the morning of your delivery and confirms delivery that day and PREDICTED (not guaranteed) time of delivery.

PLEASE NOTE: If you wish to make use of the DPD 'Pick-Up Shop' facility, there are certain limitations which are shop specific, please check with your chosen shop before re-routing your delivery there.

Should a Saturday delivery be required please contact Shipton Mill Ltd and place your order over the phone as Saturday deliveries carry a surcharge.

In extremely busy periods, the courier may deliver from certain depots over the weekend, we are not able to influence this at all but their communications will keep you up to date.

 

What If I'm Not in When The Courier Company Delivers?

In the event that you are out when they attempt delivery, the courier will leave the consignment in a safe place or deliver to a neighbour, or they may leave a card and re-attempt delivery the following working day. If you wish to provide an alternative delivery note you can do so when you place the order, or direct with the courier once the order is in transit.

Please note our packaging is not waterproof and therefore is likely to be spoiled by inclement weather if left out. We strongly suggest you choose somewhere dry for the courier to leave your items in case it is raining when the courier company delivers - Flour doesn't like rain!

 

What If I Live in Northern Ireland, Eire or a Remote Area?

Sadly we, like many other UK companies, are subject to the charges applied by courier companies to deliver to postcodes deemed further afield by the courier. As a company however, we are very keen to support bakers throughout the UK and unlike some other companies we heavily subsidise this additional charge.

Naturally charges will depend on the size of an order; for the average Flour Direct order to remote postcodes we absorb £12 of the cost but regretfully we have to pass the remainder on to the customer. We are only a small company and on most of our orders to these postcodes our company actually makes a loss. Despite this, our philosophy is to continue to deliver the best possible flour and service to customers regardless.

It is regrettable that in more remote areas as defined by the couriers, the standard delivery is two days regardless of how quickly we despatch your order from The Mill. We would kindly request that you factor these timescales into your ordering as we would hate you to run out of flour at a critical moment.

Variable Charges:

For Northern Ireland, Eire, and Scottish Highlands and Islands

Standard delivery charges apply with a delivery surcharge of £9. Delivery will take two working days following despatch from the mill.

 

For Channel Islands and Isle of Man

Standard delivery charges apply with a delivery surcharge of £12. Delivery will take two working days following despatch from the mill.

 

 

 

International Shipping (Domestic Customers)

Whilst we are of course delighted to ship flour to enthusiastic bakers all over the world, there is no getting away from the costs of sending heavy parcels overseas. Understandably many customers find the costs prohibitive. If however, you live overseas and would like to purchase flour in domestic quantities from us, please find below indicative costs*.

* Rates are per parcel with a maximum weight of 25kg per parcel - what we are able to fit into a parcel will depend on the products and sizes ordered. Current boxes will fit up to 12 x 1kg or one 16kg sack or one 25kg sack.

European Union Destinations (By Road)

 

Destination

 

Service

Indicative Charges

(Rates are per parcel with a maximum weight of 25kg per parcel)

Zone 1 (Road)

2-4 day

£12.00

Belgium, Luxembourg, Netherlands

Zone 2  (Road)

3-4 day

£13.50

France, Germany

 

Zone 3  (Road)

3-5 day

£15.00

Austria, Denmark, Finland, Italy, Portugal, Spain

Zone 4 (Road)

3-7 day

£17.00

Czech Republic, Estonia,  Hungary, Poland, Slovakia, Slovenia, Sweden

Notes:

Customs charges may be applicable in certain areas. These charges are not included in the above charges and the customer is responsible for determining whether customs charges apply and for fulfilment.

In accordance with the prices we are charged by our courier, all parcels will be subject to volumetric conversion and the shipment charge will be based on the volumetric or the actual weight, whichever is the greater.

Proceeding with an Overseas Order

If you would like to go ahead with an order or are enquiring about a destination further afield, please contact us for a quotation at enquiries@shipton-mill.com. Please detail exactly the type of flour, quantity and size of bag(s)/sack(s) you wish to purchase and the address for shipping in order that we can request an accurate quotation from our couriers.

International Shipping (Trade/Bulk Customers)

For trade or bulk shipments overseas we ship only to a UK shipper appointed and arranged by you the customer. Payment is by bank transfer only. For all trade enquiries please email enquiries@shipton-mill.com