Please use the main category navigations located at the top of the page to assist you. If you’re looking for a specific product, you can use the search bar. Once you have decided what you would like to purchase, click on the 'Add to bag' button, then press 'Checkout' to complete your order. You can enter a eGift card or voucher in the gift cards and vouchers box before you enter in your payment details.

If you need to change the delivery address or make an adjustment to your order, please contact us at enquiries@shipton-mill.com as soon as possible as we may be able to facilitate this if it is not too far along in the process. Please note, if your order is already in the process of being picked and packed, we will be unable to cancel or amend it.

Our standard charge for delivery on orders up to a value of £29.99 is £6.00. We offer Free Delivery to most parts of the country on order values of £30.00 or more up to a maximum weight of 100kg. There is a surcharge for some areas of the UK, and Eire, which the courier consider to be "more remote”. This does not reflect the true cost of delivering to these areas which is heavily subsidised by Shipton Mill. Further information on specific charges in Where Do You Deliver To?

During checkout you can now select either Parcelforce or DPD to deliver to you. If your order is for 10 sacks or more, please note that Parcelforce will handle the delivery as pallets cannot be despatched via DPD.

You will receive a tracking code by text or email from your selected courier (Parcelforce or DPD), to inform you about your delivery window on the morning they expect to deliver. Once you receive the notification, you may request an alternative delivery option, such as deliver on a different day or deliver to a neighbour.

To return an unwanted item, please contact us within 2 working days. Each case will be considered individually, and where return is agreed to by Shipton Mill, please note it is the customer’s responsibility to cover the cost of this return.

Shipton Mill will endeavour to process and despatch your order within 3-5 working days. Our ability to achieve this will depend on when your order is received, availability of stock, how many orders we have had that day and the ability of the courier to meet the deadlines.

All UK deliveries of boxes will be made via courier service (Parcelforce or DPD). Once you receive the notification about delivery, you may request an alternative date, delivery to a neighbour, or to a local Post Office (Parcelforce only). If your order is large enough to be sent in two or more boxes, please be advised that, despite the best efforts of our courier service to keep them together, it is possible that they may become separated and arrive at different times.

Orders requiring more than one box are sometimes separated during packing/transit, but usually catch up within just a few working days, so not usually a cause for concern. Let us know if you’re still waiting after that time though so we can chase it up. Please make sure to get in touch should you have been waiting more than 10 working days after the first parcel arrives, we don’t want you to risk running out of flour!

Delivery times are typically from 07:00am to 18.00pm Monday to Friday, but at busy times these hours may be extended by the courier. Following confirmation of your order, you will receive updates via text and/or e-mail from the courier regarding a predicted (not guaranteed) window for delivery.

In the event that you are out when the courier attempts delivery, they will leave the box(es) in a safe place, so please make sure to leave a brief suggestion for the driver in the delivery note box when ordering – please note that requests for specific delivery times or for the courier to call you cannot be followed. Alternatively, there is the option to respond to the courier delivery message to opt for one of their suggestions such as ‘leave with a neighbour’ or ‘deliver in 2 days’. If delivery to a Post Office is an option, please note that this will be subject to individual local Post Office weight limits and should be checked before selecting.

Should a Saturday delivery be required please contact us and place your order over the phone as Saturday deliveries carry a surcharge. In extremely busy periods, the courier may deliver from certain depots over the weekend, we are not able to influence this at all but the courier will communicate with you directly to keep you up to date with your parcel’s progress.

We deliver to the UK mainland (this includes England, Wales, Scotland, and Northern Ireland) and Republic of Ireland. Deliveries to Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly, and Isle of Wight will usually take two working days from dispatch and are subjectto a surcharge. Variable charges: *For Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man,Isles of Scilly, and Isle of Wight: standard delivery charges apply with a delivery surcharge of £6. Delivery will usually take two working days following despatch from the mill. *For Republic of Ireland: standard delivery charges apply with a delivery surcharge of £12. Delivery is usually within 4 working days of dispatch from the mill.  Shipton Mill pricing is inclusive of UK VAT. Please note that if there are any applicable additional local duties or taxes payable on your order, that these are the responsibility of the customer to pay and are not included in Shipton Mill’s pricing. Almost all of our products can be shipped to the Republic of Ireland, with the exception of buckwheat flour, potato starch, olive oil and fresh yeast. Regrettably, we cannot deliver to PO Boxes or BFPO addresses with DPD.

For trade or bulk shipments overseas, we will ship to a UK shipper appointed and arranged by you, the customer. For all trade enquiries please email enquiries@shipton-mill.com .

Orders for 10 or more sacks will generally be sent on a pallet. They are collected by Palletways for Parcelforce. DPD cannot be selected for orders of this size. Please ensure that you have enough space to receive a pallet at the delivery location before placing your order.

To purchase flour in domestic quantities from us, please contact us on the following email address for a quotation: enquiries@shipton-mill.com. Please detail exactly the type of flour, quantity and size of bag(s)/sack(s) you wish to purchase and the address for shipping in order that we can request an accurate quotation from our couriers.

If your order is damaged in transit by the courier, please contact us at the latest the next working day with details of the damage and your order number, so that we can rectify this for you.

Please note our packaging is not waterproof and therefore is likely to be spoiled by inclement weather if left outside. Please always note a safe place for delivery when placing an order. All our Flour Direct boxes and our flour sacks are recyclable.

We have eliminated plastic from all our online orders, which are packaged in FSC certified boxes made entirely from recycled paper fibres and which are 100% recyclable and compostable. We continue to work towards and search for solutions to allow us to remove plastic from our operations, and if it is used, that it is recycled.

To redeem e-Gift card vouchers online, simply enter in your gift card number in the payment section at checkout after entering your address details.

If you need a helping hand placing an order, you can call us to assist you with this. We are available from 09:00am–05:30pm Monday to Friday on 01666 505050.

An order may fail due to billing inconsistencies. When this happens, no payment is taken as the order has not been successfully placed. Should you still wish to complete your purchase, please check that all the payment information you are entering is correct and that your billing details match your payment card, then try the checkout again.

There is no minimum order value.

Yes, and this is one of the good reasons to create an account. You can review past orders and add the same order to your basket.

We strive to keep a steady stock of our key products at all times, however, we are dependent on natural influences such as weather and harvests which can affect this. Every now and again, we will encounter some delays therefore on various items.

We also run small batches of some particular types of flours due to there being limited quantities of some of the more rare and unusual grains. This means that once they have sold out, we have to wait for the next harvest to mill the next batch, or some are limited edition products.

Please enter your email address on the out-of-stock item, and we will send you an email when it is available again.

During delivery some parcels may become separated or we may have to send out an order separately. The remainder will usually follow within 1-2 working days. If you have still not received your full order after this time, please contact us so that we can look into this for you.

We do apologise for this. Please do contact us and we will get it sorted as soon as possible.

In the unlikely event a product is out of stock and if it is likely to remain unavailable for longer than a week then we will refund the value of that product and despatch the remainder of your order.