Frequently Asked Questions
How Do I Make A Purchase?
Please use the main category navigations located at the top of the page to assist you. If you’re looking for a specific product, you can use the search bar. Once you have decided what you would like to purchase, click on the 'Add to bag' button, then press 'Checkout' to complete your order. You can enter a eGift card or voucher in the gift cards and vouchers box before you enter in your payment details.
What Are The Delivery Costs?
Our standard charge for delivery on orders up to a value of £29.99 is £6.00. We offer Free Delivery to most parts of the country on order values of £30.00 or more up to a maximum weight of 100kg. There is a surcharge for some areas of the UK, and Eire, which the courier consider to be "more remote”. This does not reflect the true cost of delivering to these areas which is heavily subsidised by Shipton Mill. Further information on specific charges in Where Do You Deliver To?
How Do I Cancel/ Amend My Order?
If you need to change the delivery address or make an adjustment to your order, please contact us at enquiries@shipton-mill.com as soon as possible as we may be able to facilitate this if it is not too far along in the process. Please note, if your order is already in the process of being picked and packed, we will be unable to cancel or amend it.
When Will My Order Be Delivered?
Shipton Mill will endeavour to process and despatch your order within 3-5 working days. Our ability to achieve this will depend on when your order is received, availability of stock, how many orders we have had that day and the ability of the courier to meet the deadlines.
What If Part of My Order Hasn’t Arrived Yet?
Orders requiring more than one box are sometimes separated during packing/transit, but usually catch up within just a few working days, so not usually a cause for concern. Let us know if you’re still waiting after that time though so we can chase it up. Please make sure to get in touch should you have been waiting more than 10 working days after the first parcel arrives, we don’t want you to risk running out of flour!
What Time Will My Order Be Delivered?
Delivery times are typically from 07:00am to 18.00pm Monday to Friday, but at busy times these hours may be extended by the courier. Following confirmation of your order, you will receive updates via text and/or e-mail from the courier regarding a predicted (not guaranteed) window for delivery.
What If I'm Not At Home During Delivery?
In the event that you are out when the courier attempts delivery, Parcelforce will leave the box(es) in a safe place, so please make sure to leave a brief suggestion for the driver in the delivery note box when ordering – please note that requests for specific delivery times or for the courier to call you cannot be followed.  Alternatively, there is the option to respond to the courier delivery message with an alternative selection (deliver to a neighbour/deliver on a different day/deliver to a Post Office (subject to individual Post Office weight limits)).
Can You Deliver On Saturday?
Should a Saturday delivery be required please contact us and place your order over the phone as Saturday deliveries carry a surcharge from the courier.

In extremely busy periods, the courier may deliver from certain depots over the weekend, we are not able to influence this at all but Parcelforce will communicate with you directly to keep you up to date with your parcel’s progress.
Is The Packaging Waterproof?
Please note our packaging is not waterproof and therefore is likely to be spoiled by inclement weather if left outside. Please always note a safe place for delivery when placing an order. All our Flour Direct boxes and our flour sacks are recyclable.
How Will My Order Be Packaged?
We have eliminated plastic from all our online orders, which are packaged in FSC certified boxes made entirely from recycled paper fibres and which are 100% recyclable and compostable. We continue to work towards and search for solutions to allow us to remove plastic from our operations, and if it is used, that it is recycled.
Can I Redeem e-Gift Cards Online?
To redeem e-Gift card vouchers online, simply enter in your gift card number in the payment section at checkout after entering your address details.
Can I Order Over The Phone?
If you need a helping hand placing an order, you can call us to assist you with this. We are available from 09:00am–05:30pm Monday to Friday on 01666 505050.
Why Has My Order Failed?
An order may fail due to billing inconsistencies. When this happens, no payment is taken as the order has not been successfully placed. Should you still wish to complete your purchase, please check that all the payment information you are entering is correct and that your billing details match your payment card, then try the checkout again.
Is There A Minimum Order Value?
There is no minimum order value.
Is There An Easy Way To Repeat A Previous Order?
Yes, and this is one of the good reasons to create an account. You can review past orders and add the same order to your basket.
What Happens When A Product Is Out Of Stock?
We strive to keep a steady stock of our key products at all times, however, we are dependent on natural influences such as weather and harvests which can affect this. Every now and again, we will encounter some delays therefore on various items.

We also run small batches of some particular types of flours due to there being limited quantities of some of the more rare and unusual grains. This means that once they have sold out, we have to wait for the next harvest to mill the next batch, or some are limited edition products.

Please enter your email address on the out-of-stock item, and we will send you an email when it is available again.
What Happens When My Order Is Incomplete?
During delivery some parcels may become separated or we may have to send out an order separately. The remainder will usually follow within 1-2 working days. If you have still not received your full order after this time, please contact us so that we can look into this for you.
What Happens If Wrong Product Has Been Sent?
We do apologise for this. Please do contact us and we will get it sorted as soon as possible.
What Happens If My Order Is Damaged In Transit?
If your order is damaged in transit by the courier, please contact us at the latest the next working day with details of the damage and your order number, so that we can rectify this for you.
What If The Items I Have Ordered Are Not In Stock?
In the unlikely event a product is out of stock and if it is likely to remain unavailable for longer than a week then we will refund the value of that product and despatch the remainder of your order.
How Can I Track My Order?
You will receive a tracking code by text or email from our courier Parcelforce to inform you about your delivery window on the morning they expect to deliver to you. Once you receive the notification from Parcelforce, you may request an alternative delivery date, delivery to a neighbour, or to a local Post Office.
Where Do You Deliver To?

We deliver to the UK mainland (this includes England, Wales, Scotland and Northern Ireland) and Republic of Ireland. Deliveries to Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly and Isle of Wight will usually take two working days from despatch and are subject to a surcharge. 

Variable Charges:

  • For Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isles of Scilly and Isle of Wight: standard delivery charges apply with a delivery surcharge of £6. Delivery will usually take two working days following despatch from the Mill.
  • Republic of Ireland: standard delivery charges apply with a delivery surcharge of £12. We are able to deliver flour to the Republic of Ireland via Parcelforce's Euro-Priority service. Delivery is usually within 4 working days of despatch from the Mill. 

Shipton Mill pricing is inclusive of UK VAT. Please note that if there are any applicable additional local duties or taxes payable on your order, that these are the responsibility of the customer to pay and are not included in Shipton Mill’s pricing.

Almost all of our products can be shipped to the Republic of Ireland, with the exception of olive oil and fresh yeast.

International Shipping (Domestic Customers)
To purchase flour in domestic quantities from us, please contact us on the following email address for a quotation: enquiries@shipton-mill.com. Please detail exactly the type of flour, quantity and size of bag(s)/sack(s) you wish to purchase and the address for shipping in order that we can request an accurate quotation from our couriers.
International Shipping (Trade/Bulk Customers)
For trade or bulk shipments overseas, we will ship to a UK shipper appointed and arranged by you, the customer. For all trade enquiries please email enquiries@shipton-mill.com .
How Will My Order Be Delivered?
All UK deliveries of boxes will be made via courier service (PARCELFORCE). Once you receive the notification from Parcelforce, you may request an alternative date, delivery to a neighbour, or to a local Post Office.If your order is large enough to be sent in two or more bags or boxes, please be advised that, despite the best efforts of our courier service to keep them together, it is possible that they may become separated and arrive at different times.
How Will Large Orders Be Delivered?
Orders for 10 or more sacks will generally be sent on a pallet and delivered via Palletways. Please ensure that you have space to receive a pallet at the delivery location before placing your order.
How Do I Return An Order?
To return an unwanted item, please contact us within 2 working days. Each case will be considered individually, and where return is agreed to by Shipton Mill, please note it is the customer’s responsibility to cover the cost of this return.