Terms & Conditions
This site is owned and operated by Shipton Mill Ltd. The contents of this site are the copyright of Shipton Mill Ltd or its licensors. Any use of the materials on this site other than for private, non-commercial viewing purposes is strictly prohibited.
This site includes links to other Internet sites solely as a convenience to users. Shipton Mill Ltd. does not endorse or make any warranties with regard to any such linked sites or the information, material, products or services contained on other linked sites or accessible through other linked sites. Access and use of linked sites is solely at the user's own risk.
Terms of Sale
Shipton Mill Ltd will endeavour to process and despatch your order within 3-5 working days. Should a product not be available and if it is likely to be unavailable for longer than a week Shipton Mill Ltd will refund the value of that product and despatch the remainder of the order.
Shipton Mill Ltd use a third party courier to deliver items. The delivery times are typically from 8:30am to 5:30pm Monday to Friday. Should a Saturday delivery be required please contact Shipton Mill Ltd and place your order over the phone as Saturday deliveries carry a surcharge. There are no Sunday or Bank Holiday deliveries. Please contact us if your order is over 100kg as it will be subject to a transport surcharge.
UK delivery ONLY
Shipton Mill’s Flour Direct service only delivers to addresses in the UK. Details of our delivery area and charging structure are set out below.
If you are not within the Flour Direct delivery area, but would like to order flour from Shipton Mill, please call 01666 505050 and we can discuss how we can get our flour out to you and agree the special charges that will apply.
We deliver to the UK mainland. This includes England, Wales, Scotland and Northern Ireland. Please note the following conditions that we must apply.
Northern Ireland and Remote Areas
Sadly we, like many other UK companies, are subject to the charges applied by courier companies to deliver to postcodes deemed further afield by the courier. As a company however, we are very keen to support bakers throughout the UK and unlike some other companies we heavily subsidise this additional charge.
Naturally charges will depend on the size of an order; for the average Flour Direct order to remote postcodes we absorb £10.15 of the cost but regretfully we have to pass the remainder on to the customer. We are only a small company and on most of our orders to these postcodes our company actually makes a loss. Despite this, our philosophy is to continue to deliver the best possible flour and service to customers regardless.
It is regrettable that in more remote areas as defined by the couriers, the standard delivery is two days regardless of how quickly we despatch your order from The Mill. We would kindly request that you factor these timescales into your ordering as we would hate you to run out of flour at a critical moment.
For Northern Ireland, our delivery charge is £10 plus 41p per kilo.
For Scotland (Zone 1) standard delivery charges apply but delivery will take 2 days following despatch from the Mill. Zone 1 postcodes as designated by the courier are as follows:
For Scotland (Zone 2) in addition to our standard charge of £6 there is a surcharge of £12.15. As for Scotland Zone 1, delivery will take 2 days following despatch from the Mill. Zone 2 postcodes as designated by the courier are as follows:
FK 17-99 KW
Our standard delivery charge for order values up to £29.99 is £6.00. There is an additional fee for deliveries to certain areas (see above for details). This reflects increased delivery costs that we are charged by the delivery company some of which we regretably must pass on to our customers.
With the exceptions of Northern Ireland and remote Areas we offer free delivery on orders over £30 up to a maximum weight of 100kg.
PLEASE NOTE: There is no free delivery to Northern Ireland and those areas designated more remote by the courier companies - see above for details.
Flour Direct does not deliver to addresses outside the United Kingdom. If you would like to arrange a delivery of flour to an address outside the UK, please contact the Shipton Mill office directly. As an exception, Flour Direct does deliver to the Republic of Ireland; the Northern Ireland delivery charge applies (see above).
Orders placed in error
In the event that an order is placed to an address that we do not deliver to (see above for details), that order is invalid. Whether an order is invalid or not is entirely our decision. If your order is invalid, we will inform you by email sent to the customer email address and we will immediately refund the payment for that order.
Should any product arrive damaged or unsuitable for use then please contact us on firstname.lastname@example.org within 2 days of delivery for a complete refund. In some cases we will ask for the product to be returned and we will organise its collection at a time to suit. Do not dispose of any such product unless directed to do so by Customer Services or you may not be able to be refunded.
If you wish to change or cancel an order before despatch please contact us as soon as you can on 01666 505050 between 8:30am and 5pm Monday to Friday.
Please have the following details to hand:
- Customer name
- Order number
- Date of the order
Where possible we will try and prevent your order from being despatched but as orders are normally processed immediately we may have already packaged your order and sent it to you.
If this is the case then we cannot always stop the goods from arriving as ordered. In such cases, once you receive the order, you will have to return it to us within 10 days of delivery. If you wish to cancel and return the order within 10 days of delivery, we will refund the cost of the item & the cost of delivery but not the cost of returning the goods to us. We will only do this provided you have contacted us and informed us of your intent to do so and the goods have not been opened or damaged.
Shipton Mill Ltd and its authorised data processors shall hold personal information about you in accordance with the Data Protection Act 1998. Shipton Mill Ltd may from time to time may wish to send you information about itself and/or its products. . If you do not wish to receive such information tick the opt-out box provided later in this site. Shipton Mill Ltd will not use or divulge your information to any third party or other reputable company.
To process purchases, we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information.
Contributors and contributed content
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Shipton Mill Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety
Reviews, comments, communications and other content
Users of this website may post recipes, reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Shipton Mill Ltd reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you
- grant Shipton Mill Ltd and its affiliates a non-exclusive, royalty-free and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
- Shipton Mill Ltd and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Shipton Mill Ltd, including the execution of deeds and documents, at the request of Shipton Mill Ltd.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Shipton Mill Ltd: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Shipton Mill Ltd policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Shipton Mill Ltd and its affiliates for all claims brought by a third party against Shipton Mill Ltd or its affiliates arising out of or in connection with a breach of any of these warranties.
Because Shipton Mill Ltd may not be aware of the contents of each recipe, comment or review, or any other content that is displayed, Shipton Mill Ltd operates on a "notice and takedown" basis. If you believe that any content on the website contains a defamatory statement, please notify us immediately by contacting us at email@example.com or 01666 505050. Shipton Mill Ltd will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Shipton Mill Ltd, its affiliates or its content suppliers and is protected by copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Shipton Mill Ltd and its affiliates and is protected by copyright and database right laws. All software used on this website is the property of Shipton Mill Ltd, our affiliates or our software suppliers and is protected by copyright and author' rights laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Shipton Mill Ltd's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Shipton Mill Ltd's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Shipton Mill Ltd's express written consent.
Intellectual Property Claims
Shipton Mill Ltd respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us at firstname.lastname@example.org or 01666 505050.
These terms are governed by and will be interpreted in accordance with English law.