Terms of use
By using this site, you signify that you agree to these Terms of Use. In addition, when using particular services or competitions available on this site, you will be subject to any posted rules applicable to such services which may be posted from time to time. We reserve the right, at our discretion, to change, modify, add or remove portions of these Terms of Use at any time.
Ownership
This site is owned and
operated by Shipton Mill Ltd. The contents of this site are the
copyright of Shipton Mill Ltd or its licensors. Any use of the
materials on this site other than for private, non-commercial viewing
purposes is strictly prohibited.
Links
This site
includes links to other Internet sites solely as a convenience to
users. Shipton Mill Ltd. does not endorse or make any warranties with
regard to any such linked sites or the information, material, products
or services contained on other linked sites or accessible through other
linked sites. Access and use of linked sites is solely at the user's
own risk.
Delivery Schedule & Refunds
Shipton
Mill Ltd will endeavour to process and despatch your order within 24
hours. Should a product not be available and if it is likely to be
unavailable for longer than a week Shipton Mill Ltd will refund the
value of that product and despatch the remainder of the order.
Shipton Mill Ltd use a third party courier to deliver items. The delivery times are typically from 8:30am to 5:30pm Monday to Friday. Should a Saturday delivery be required please contact Shipton Mill Ltd and place your order over the phone as Saturday deliveries carry a surcharge. There are no Sunday or Bank Holiday deliveries. Please contact us if your order is over 100kg as it will be subject to a transport surcharge.
Should any product arrive damaged or unsuitable for use then please contact us on flourdirect@shipton-mill.com within 2 days of delivery for a complete refund. In some cases we will ask for the product to be returned and we will organise its collection at a time to suit. Do not dispose of any such product unless directed to do so by Customer Services or you may not be able to be refunded.
Cancellation
If you wish to change or cancel an order before despatch please contact
us as soon as you can on 01666 505050 between 8:30am and 5pm Monday to
Friday.
Please have the following details to hand:
- Customer name
- Order number
- Date of the order
Where possible we will try and prevent your order from being despatched
but as orders are normally processed immediately we may have already
packaged your order and sent it to you.
If this is the case then we cannot always stop the goods from arriving
as ordered. In such cases, once you receive the order, you will have to
return it to us within 10 days of delivery. If you wish to cancel and
return the order within 10 days of delivery, we will refund the cost of
the item & the cost of delivery but not the cost of returning the
goods to us. We will only do this provided you have contacted us and
informed us of your intent to do so and the goods have not been opened
or damaged.
Privacy Policy
Shipton
Mill Ltd and its authorised data processors shall hold personal
information about you in accordance with the Data Protection Act 1998.
Shipton Mill Ltd may from time to time may wish to send you information
about itself and/or its products. . If you do not wish to receive such
information tick the opt-out box provided later in this site. Shipton
Mill Ltd will not use or divulge your information to any third party or
other reputable company.
To process purchases, we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information.
Applicable Law
These terms are governed by and will be interpreted in accordance with English law.
Please contact us using the following:
Shipton Mill Ltd
Long Newnton
Tetbury
Gloucestershire
GL8 8RP
tel : 01666 505050
email : enquiries@shipton-mill.com